Frequently Asked Questions

 

Click here to view the order process chart.

 

How do I order?

Just email your printing with details of quantity, whether you want them folded or in a tube, the paper size, your address and any special instructions. Order forms are available on request.

How do I pay?

An invoice will be sent with your printing (unless you have a monthly account), and you may pay by cheque, Paypal or online banking. Payment details will be shown on the invoice.

Do you accept credit cards?

Credit card payments are accepted through Paypal only, payment up front is only needed if the total value of the order exceeds ?100.  Payment is possible through Paypal, an email is sent with a link to enable payment through their secure system. Payment by cheque or BACS is preferred.

How do I email large files such as digital photos

Email files up to 10mb to the normal email address, if the file is bigger than this please use an upload site such as mailbigfile.  Alternatively copy it to a CD/DVD and post it to us.

Can you print in colour?

Yes a Hewlett Packard Designjet 5000 is used for large prints and a Ricoh full colour copier/printer for documents up to A3. 

Can you print spreadsheets?

Yes. Just email the spreadsheet explaining which sheet to print and what size you need it printed.  Set the 'Print Area' before emailing if you don't want the complete sheet printing.

Can you print from my software?

Autocad and Drawing Express file formats are accepted, if you use other software and can't export/print to a PDF and we will endeavour to find the correct software. See our links page for PDF printing software.

Can you print PDF's?

Yes. This is the preferred method, it allows you to view the drawing with Adobe Reader before emailing it. It avoids receiving plans with incorrect line thicknesses or fonts. The printer can fit the PDF to any size page.

Can you print plans bigger than A0?

Documents up to 5m long can be printed with a maximum width of 915mm. Please email if you have an unusual requirement.

Is postage and packaging free?

Yes for orders over ?5, if the plans are to be rolled an extra charge will apply for the tube.

Do you post plans overseas?

Yes, postage to anywhere in the UK with orders over ?5 is free, anywhere else will incur an additional charge.

Further queries

If you have any further questions please do not hesitate to contact us on 01296 420409 or lisa@lmsprinting.co.uk.